Question 1

How to buy?

Accepted Answer

Shopping on sportmax.com is quick and easy:

1. Browse the website and click on the product you would like;

2. On the product details page select the size and colour you prefer;

3. Click on "Add to Shopping Bag";

4. A summary window will open. Click on "Checkout";

5. Proceed to checkout as a Guest or by Logging in;

6. Enter the delivery address and payment information.

You can check and change the contents of your Shopping Bag at any time and you can pay with any major credit card (MasterCard, Visa, American Express) or PayPal.

If you shop with PayPal you can choose to pay for your order in 3 monthly instalments at no additional cost. When paying as a registered user through My Sportmax, you should complete the checkout process in full without Fast Checkout. To deactivate the service, simply access the “My payments” section and click to deselect the Fast Checkout.

Question 2

How to buy?

Accepted Answer

Shopping on sportmax.com is quick and easy:

1. Browse the website and click on the product you would like;

2. On the product details page select the size and colour you prefer;

3. Click on "Add to Shopping Bag";

4. A summary window will open. Click on "Checkout";

5. Proceed to checkout as a Guest or by Logging in;

6. Enter the delivery address and payment information.

You can check and change the contents of your Shopping Bag at any time and you can pay with any major credit card (MasterCard, Visa, American Express, Diners Club) or PayPal, Google Pay and Apple Pay.

Question 3

Do I need register to complete the purchase?

Accepted Answer

No, you do not need to be registered on our website to make purchases.

However, registration is fast, free, safe and gives you an exclusive shopping experience:

- Speed through the checkout and create your wish list;

- Tracking your order in real time;

- Manage easily your return requests from your account.

Question 4

Can I save my favourite products?

Accepted Answer

To save and share your favourite products you must be a Registered User.

1. Browse the website and click on the product you are interested in;

2. On the product details page select your preferred size and colour;

3. Click on the logo with a heart shape next to "Add to Shopping Bag" and wait for it to become black.

Question 5

How can I check the delivery status?

Accepted Answer

In the delivery confirmation email you by the courier GLS will find the Tracking Number in order to track the package in real time.

If you are a Registered User, you can also follow the order directly in the "My Orders" section.

Question 6

How can I check the delivery status?

Accepted Answer

Our international seller ESW will fulfill your order and it will send you a confirmation email when your package ships. In the email you will find the Tracking Number in order to track the package in real time.

If you are a Registered User, you can also follow the order directly in the "My Orders" section.

Question 7

Can I change my order before it is dispatched?

Accepted Answer

You can edit the order before the warehouse has processed it. If you change your mind, we recommend that you contact the Customer Services Department immediately so that they can verify the status of your request.

In any case, you can request the return of the item within 14 days of delivery of the order for any reason. You can find more information in "Returns and Refunds" and in "Terms and Conditions".

Question 8

Where can I find a size guide?

Accepted Answer

On the product details page you can find your size by clicking on "Size Guide".

For more information please contact on Sportmax WhatsApp or call/write to the Customer Services Department.

Question 9

Where can I find a size guide?

Accepted Answer

On the product details page you can find your size by clicking on "Size Guide".

For more information please contact on Sportmax WhatsApp or call/write to the Customer Services Department.

Question 10

Where can I find a size guide?

Accepted Answer

On the product details page you can find your size by clicking on "Size Guide".

For more information please contact our Customer Services Department.

Question 11

How do I contact the Customer Services Department?

Accepted Answer

You can find the "Contact us" button at the bottom of every web page. By clicking on it, you will be provided with a (free) phone number and a form to send an email.

Any costs relating to other forms of contact are non-refundable.

FAQs

Where can I find a size guide?

How do I contact the Customer Services Department?